OnLine Take Out food ordering is a service that has truly proven itself in providing overall customer approval
and satisfaction. Customers and restaurants alike share the benefits of OnLine Take Out ordering. Below are
the most reiterated benefits for both customers and restaurants based on the latest research and survey
respondents.

Reported Customer Benefits Include:

Less frustration without lengthy phone ringing, hold times, busy signals or busy staff
Elimination of any communication problems either with the order or order-taker
Customers maintain control of their order, leisurely reviewing the OnLine menu at their convenience
and in greater detail.
OnLine menus are open 24/7 allowing customers to place "future" Take Out orders.

ROLTOS, LLC

Your Key To OnLine Take Out Success!!

Restaurant OnLine Take Out Service

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OnLine Take Out Food Facts

Reported Restaurant Benefits Include:

Restaurants with OnLine menu ordering reported a 20-30% increase in their Take Out sales
OnLine Take Out ticket totals were generally more liberal than Take Out orders received by telephone
Take Out order errors were basically eliminated with OnLine orders and fewer customer complaints
were received with OnLine Take Out orders
Staff spent less time on the phone completing Take Out orders and reviewing menu options, allowing
them more time to devote to their Dine-In customers and other responsibilities
Restaurants with OnLine menu ordering reported increased customer loyalty with return business and
greater customer satisfaction, especially when loyalty programs were combined with OnLine ordering

Reported by Franchise Direct in an independent study of the Take Out and Delivery industry

                                  Eating In Is The New Eating Out
"Consumers want the “eat out” experience of quality food but are saving money by eating food delivered to
their home. According to the market research firm NPD Group’s 2009 study A Look into the Future of Eating,
the number of restaurant meals eaten at home is expected to grow by 20% in the next 10 years. The
increase of at home leisure activities has been a key growth driver in the take-out and delivery franchise
sector."
                                           Industry Background
"Take-out and delivery is an effective way for a restaurant franchise to increase sales. According to the
National Restaurant Association’s 2009 Restaurant Industry Fact Sheet, 69% of adults said purchasing
meals from take-out and delivery restaurants makes it easier for families with children to manage their day-
to-day lives."

                                      Technology and Innovation
"The internet offers restaurant franchises and businesses a new market in which to reach potential
customers. Increased trust in online purchasing and the introduction of new e-commerce platforms offers the
benefit of convenience to consumers. An increasing number of online users in the US will order food online.
It is predicted that the internet, interactive TV and text-messaging will eventually overtake telephone
ordering of collection and home delivered foods. It is therefore important for a business to promote
themselves online and through new media."

Read the entire Take Out and Delivery Franchise Industry Study.

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